Frequently Asked Questions
Find answers to the most common questions about our products and services.
Products & Ingredients
Are your supplements third-party tested?
Yes, all our products undergo rigorous third-party testing for purity, potency, and safety. We use NSF-certified labs and make COAs (Certificates of Analysis) available for every product.
Are your products suitable for vegetarians/vegans?
Many of our products are vegan-friendly, but not all. Each product page clearly indicates if the product is suitable for vegetarians or vegans. Look for the vegan badge on product pages.
Do you use proprietary blends?
No. We believe in full transparency. Every ingredient and its exact dosage is clearly listed on our labels. No proprietary blends, no hidden ingredients.
Are your products free from common allergens?
Most of our products are free from common allergens like gluten, dairy, and soy. Check individual product pages for specific allergen information.
Orders & Shipping
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available at checkout. Orders placed before 2pm EST ship same day.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. No code required.
Do you ship internationally?
Currently, we ship to the US, Canada, UK, and Australia. International shipping rates and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, return the unused portion for a full refund.
How do I initiate a return?
Contact our support team via email or live chat within 30 days of purchase. We'll provide you with a prepaid return shipping label and guide you through the process.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. The refund will be credited to your original payment method.
Account & Subscriptions
How do I create an account?
You can create an account during checkout or by clicking "Sign In" at the top of the page. Creating an account allows you to track orders and save your preferences.
Do you offer subscription options?
Yes! Subscribe & Save offers 15% off on all products and free shipping. You can easily pause, skip, or cancel your subscription anytime.
Can I change my subscription frequency?
Absolutely. You can adjust your subscription frequency (weekly, bi-weekly, or monthly) anytime through your account dashboard.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support