Frequently Asked Questions
Find answers to the most common questions about our products and services.
Products
Where can I find ingredient and allergen information?
On each product page and on the product label. Always check the label before use, especially if you have allergies or a medical condition.
Do you use proprietary blends?
Every ingredient is shown on the product label, so you can see exactly what you are taking.
Orders & Delivery
How long does delivery take?
Orders are processed within 1–2 business days. UK delivery usually takes 1–3 business days after dispatch.
Do you offer free delivery?
Yes. UK orders over £50 get free delivery, applied automatically at checkout.
Where do you deliver?
We currently deliver within the United Kingdom only.
How can I track my order?
Once your order has been dispatched, you'll receive an email with tracking information.
Returns & Refunds
What is your returns policy?
You can return unused items in their original packaging within 30 days of delivery for a refund. Return postage is paid by the customer, unless the item arrived damaged or faulty.
How do I start a return?
Email us with your order number and we'll guide you through the return.
How long do refunds take?
Once your return is received and approved, the refund is made to your original payment method within 5–10 business days.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support